FAQ
How do I contact customer service?
You can always contact us via Contact Us if you have any questions or need help.
Order and payment
How do I place an order?
You must first put one or more of our products in the basket, after which you proceed to check-out, where you can place your order. If you have any questions about how to place an order, you can contact us via Contact us .
Can I change or cancel my order after it has been placed?
If you wish to change or cancel your order, you must
contact us as soon as possible via Contact us . The sooner you contact you, the greater the chance that we can change or cancel it.
What payment methods do we accept?
We accept Dankort, Mastercard, Visa, MobilePay, Apple Pay, Google Pay, ViaBill and gift cards.
Can I pay with gift cards or discount codes?
Yes, it is possible to use discount codes at check-out. You
can also use a gift card.
Delivery and return
How long will it take before I receive my order?
We process your order within 1-2 days and our delivery time is 1-3 days.
What delivery options do we offer?
We offer DAO Parcelshop, DAO Home Delivery, GLS Parcelshop, Burd Home Delivery and International delivery with PostNord.
Which countries do we deliver to?
We deliver to Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Greece, Netherlands, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Austria, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden , the Czech Republic, Germany and Hungary.
How can I track my order?
You can track how far your order is by using the tracking number that you have received by mail. If you have any questions or need help, you can contact us via Contact us .
How do I return or exchange an item?
If you want to return or exchange an item, you must contact our customer service via Contact us .
How long does it take to get a refund for a return?
When your return package has arrived at our warehouse, it will be processed and approved within a few days, after which your refund will be initiated. From here it is approx. 5-7 days, depending on your bank, before the money is reflected in your account.